FAQ

We understand that circumstances change and if you are not able to keep paying, please call one of our friendly Customer Service team to discuss your options on 0818 365 222. Please refer to our terms and conditions for details of cancellation dates and applicable charges.

If you miss a payment, we will automatically recalculate and slightly increase your future payments so your order will still be paid in full by 1st November 2018. Please note that if a payment is declined, your financial institution may charge you a fee. They will charge Christmas2u a fee – as a result, we must apply a fee of €5.00 to your account. If you do have any difficulties with payments, call our helpful Customer Care team to discuss your options on 0818-365-222 or by emailing info@christmas2u.co.uk.

We offer a convenient and affordable way to plan for Christmas, with thousands of top quality products available on easy weekly payments through the year. You just choose what you want, place your order, pay little by little each week and we deliver everything ready for Christmas. It really is easy as that!

Definitely. The cost of your hamper is a guaranteed, all-inclusive price, which covers the cost of packing all your hamper items and delivery to your door. Please remember that prices are what you see – no nasty APR. We may charge a little more than retail prices in some instances because of these additional costs, however our customers love the convenience and affordability and think we’re fantastic value.

Yes. You can order online or by phone or mail. Remember, the earlier you order and start your weekly payments, the smaller they’ll be!

Yes. Nobody has more places to pay. You can pay by Direct Debit from a nominated bank account, or using a credit card or debit card, or online.  However for most of our customers the chosen payment method is Payzone which means you can pay through thousands of outlets around Ireland and that means maximum convenience for you – our valued customers. Visit www.payzone.ie to check out your nearest Payzone outlet.

Yes. This year our hampers are filled with even more big brands and quality favourites – all the brands and names your family knows and loves. Only the best products go into our hampers for you and your family. We do our best to ensure your hamper contains exactly the products described. If a supplier changes a product, or it becomes unavailable, we will substitute a similar item for the same or greater value.

Absolutely! Our meat comes from one of Irelands best Craft Butchers – the same top quality meat served in many top restaurants. Your meat is delivered frozen to your front door in insulated food approved packaging, ensuring your meat is delivered in the best possible condition.

Your order is placed as soon as we receive it and can be added to, free of charge, at any time up to 1^stAugust. Due to our commitments with suppliers, if you reduce your order after 30^thJune, an administration fee will be charged per order.